Frequently Asked Questions

We support a wide range of audio and video formats including MP3, WAV, MP4, MOV, AVI, M4A, FLAC, and many more. Our system automatically detects the format and processes it accordingly.

Our AI-powered transcription service achieves 95%+ accuracy for clear audio. Accuracy may vary based on audio quality, background noise, accents, and speaking speed. We continuously improve our models for better results.

Transcription speed depends on the length and quality of your audio/video file. Generally, we process files 10-20x faster than real-time. A 1-hour audio file typically takes 3-6 minutes to transcribe.

Absolutely. We use enterprise-grade encryption for data in transit and at rest. Your files are automatically deleted from our servers after transcription is complete. We never share your data with third parties.

Yes! All transcriptions come with customizable speaker labels where you can rename speakers (e.g., change 'SPEAKER_00' to 'John'). You can also copy, download, and export your transcriptions in multiple formats. All changes to speaker labels are saved automatically.

Yes, we support over 50 languages including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, and many more. Our system automatically detects the language.

Basic ($9.99/month or $59.88/year) includes 1,500 minutes of transcription per month with AI summaries and topic extraction. Pro ($19.99/month or $119.88/year) offers 2,000 minutes monthly with all Basic features plus Q&A generation. Premium ($39.99/month or $239.88/year) provides unlimited transcription with all analysis features including key themes, insights, fact-checking, sentiment analysis, and action items extraction. All plans include speaker diarization, URL transcription, and multiple export formats.

Yes, you can cancel your subscription at any time from your dashboard. There are no cancellation fees, and you'll retain access to your account until the end of your current billing period.

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service, contact our support team for a full refund.

Yes, you can download your transcriptions in multiple formats including TXT, SRT, VTT, and DOCX. You can also export with timestamps and speaker labels.

Yes! All plans include automatic speaker diarization. The system can distinguish between different speakers and label them automatically. You can also customize speaker labels with your own names (e.g., 'John', 'Sarah') for better readability. This feature works with all audio and video files.

If you exceed your plan's monthly limit, you can either upgrade to a higher plan or purchase additional transcription minutes at a per-minute rate. We'll notify you when you're approaching your limit.

Our AI analysis features include: Summary (all plans), Q&A generation (Pro and Premium), Topic extraction (all plans), Key Themes (Premium only), Insights (Premium only), Fact Checking (Premium only), Sentiment Analysis (Premium only), and Action Items extraction (Premium only). These features are powered by advanced AI models (OpenAI, Gemini, DeepSeek) and help you extract valuable insights from your transcriptions.

Yes! Transcriptum supports URL transcription. You can paste a URL from YouTube, TikTok, or other video platforms, and we'll automatically download and transcribe the content. You can also request AI analysis features when transcribing from URLs. This feature is available on all subscription plans.

API access is currently not available for individual subscriptions. For enterprise API access and custom integrations, please contact our sales team at support@transcriptum.com to discuss your needs.

Simply sign up for an account on Transcriptum, choose your subscription plan (Basic, Pro, or Premium), and start uploading your audio or video files. You can also sign up using Google OAuth for faster registration. Once subscribed, you can start transcribing immediately!

Yes, we offer email support for all users at support@transcriptum.com. Our support team typically responds within 24 hours. Premium customers receive priority support.

Transcriptum uses WhisperX, an advanced AI-powered transcription technology that ensures high accuracy, speaker diarization, word-level timestamps, and automatic language detection. For AI analysis features, we use multiple LLM providers (OpenAI, Google Gemini, DeepSeek) to ensure reliability and optimal performance. All processing happens on our secure infrastructure.

Yes, you can upgrade or downgrade your subscription plan at any time from your dashboard. When upgrading, you'll immediately gain access to the new features. When downgrading, changes take effect at the start of your next billing cycle.

Your transcriptions remain accessible until the end of your current billing period. After cancellation, you can still view and download your existing transcriptions, but you won't be able to create new ones unless you resubscribe.